Frequently Asked Questions
Everything you need to know about working with Sahaya
Services & Offerings
What services does Sahaya provide?
We offer four core services designed to help small businesses leverage technology effectively:
- Software Consulting - Strategic guidance on technology decisions, tool selection, and digital transformation
- Custom Development - Tailored web applications, workflow automation, and business software built to your specific needs
- Process Optimization - Analysis and improvement of operational workflows using technology and automation
- Maintenance & Support - Ongoing technical support, updates, and system maintenance for your software solutions
What types of businesses do you work with?
We specialize in helping small to medium-sized businesses (typically 5-50 employees) across various industries including:
- Professional services
- Retail and e-commerce
- Food service and catering
- Healthcare and wellness
- Creative agencies
- Non-profits
If you're a growing business that needs technology solutions without the complexity and cost of enterprise software, we're the right fit.
Do you work with businesses outside Washington State?
Yes! While we're based in Washington State, we work with clients throughout the United States. Most of our consulting and development work is conducted remotely, with video calls and collaborative tools. We can arrange in-person meetings for clients in the Pacific Northwest region.
What technologies do you work with?
We work with a wide range of modern, practical technologies chosen based on your specific needs:
- Web Development: React, Next.js, Hugo, Node.js, Python
- Databases: PostgreSQL, MySQL, MongoDB
- Cloud Platforms: AWS, Google Cloud, Cloudflare, Vercel
- Integration Tools: APIs, Zapier, Make.com, custom integrations
- Business Tools: CRM systems, inventory management, scheduling systems
We prioritize reliable, cost-effective solutions over cutting-edge complexity.
Pricing & Process
How much do your services cost?
Our pricing varies based on project scope and complexity. We offer:
- Consulting: Competitive hourly rates for strategic consulting and planning
- Custom Development: Project-based pricing with detailed estimates after initial consultation
- Ongoing Support: Flexible monthly retainer packages tailored to your needs
- Maintenance Plans: Customized based on your system's needs
We provide transparent pricing and detailed proposals before any work begins. No hidden fees, no surprises.
Do you offer payment plans?
Yes! We understand cash flow is important for small businesses. For larger projects, we offer:
- Milestone-based payments (pay as we complete phases)
- Monthly payment plans for development projects
- Flexible retainer arrangements for ongoing work
What's your typical project timeline?
Project timelines vary based on complexity:
- Small automation projects: 1-2 weeks
- Custom web applications: 4-8 weeks
- Process optimization consulting: 2-4 weeks
- System integrations: 2-6 weeks
We'll provide a detailed timeline during the proposal phase and keep you informed of progress every step of the way.
What's the process for getting started?
Step 1: Initial Consultation (Free, 30 minutes)
- We discuss your business, challenges, and goals
- No technical jargon, just a conversation
Step 2: Proposal & Planning (1-2 weeks)
- We research your needs and create a detailed proposal
- Includes scope, timeline, pricing, and approach
Step 3: Agreement & Kickoff
- Review and sign agreement
- Project kickoff meeting to align on details
Step 4: Development & Collaboration
- Regular check-ins and progress updates
- Your feedback shapes the solution
Step 5: Launch & Support
- Thorough testing and training
- Ongoing support as needed
Technical Details
Can you integrate with our existing systems?
Absolutely! We specialize in making different systems work together. Whether it's:
- Connecting your CRM to your accounting software
- Syncing your e-commerce platform with inventory management
- Automating data flow between business tools
- Building custom APIs for legacy systems
We'll assess your current setup and design integration solutions that work seamlessly.
Do you provide training?
Yes! We believe technology is only valuable if your team can use it confidently. Every project includes:
- Hands-on training sessions
- Written documentation and guides
- Video walkthroughs (when appropriate)
- Follow-up support to answer questions
What happens if something breaks after launch?
All custom development projects include a 30-day warranty period where we fix any bugs or issues at no additional cost. After that, you have options:
- Pay-as-you-go support: Hourly rates for ad-hoc fixes and updates
- Monthly maintenance plans: Proactive monitoring, updates, and priority support
- Annual support contracts: Best value for ongoing peace of mind
Do you sign NDAs and confidentiality agreements?
Yes, absolutely. We understand that you may be sharing sensitive business information. We're happy to sign NDAs and include confidentiality clauses in our service agreements.
Who owns the code you write?
You do. All custom code we develop for your project becomes your intellectual property once the project is paid in full. You'll receive:
- Complete source code
- Documentation
- Deployment instructions
- No vendor lock-in
Working Together
How involved do we need to be?
We're flexible! Some clients prefer hands-off ("just get it done"), while others want to be closely involved. We adapt to your style.
Minimum involvement:
- Initial consultation (30-60 minutes)
- Weekly or bi-weekly check-ins (15-30 minutes)
- Feedback on deliverables
- Final review and sign-off
What if we're not technical? Will we understand what's happening?
That's exactly why we exist! We translate complex technical concepts into plain language. You'll never feel lost or overwhelmed. Our updates focus on business outcomes, not technical jargon.
Can we start with something small to test the fit?
Absolutely! We encourage it. Many clients start with:
- A consulting session to assess their technology needs
- A small automation project (1-2 weeks)
- Process optimization for one department
- Integration of two systems
Once you're comfortable working with us, we can tackle larger initiatives.
What makes Sahaya different from other consultants?
We're small business people helping small business people. Here's what sets us apart:
- No enterprise complexity - We don't sell you features you don't need
- Transparent pricing - You know exactly what you're paying and why
- Plain language - No confusing technical jargon
- Long-term partnership - We're here after launch, not just during the build
- Sisters in business - Family values, reliability, and genuine care for your success
Still Have Questions?
We're here to help. Let's talk about your specific needs.